Privacy Policy
Effective Date: 01 October 2026
Helios Digital (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit shop.heliosdigital.com, use our learning platform at ecases.heliosdigital.com, purchase digital content, participate in courses, or communicate with us.
The business responsible for your personal information is Helios Digital Learning, Inc., doing business as Helios Digital.
1. Information We Collect
Depending on how you use our services, we collect the following types of information:
Account and contact information. Your name, email address, account credentials, and other information you provide when creating an account or contacting us.
Purchase information. Billing details, products purchased, order numbers, transaction dates, payment status, and refund records. Payment information is handled through WooCommerce. Helios Digital never sees, handles or stores any payment card information.
Course and learning information. Your course enrollments, content-access records, course progress, completion status, assessment responses, scores, and any assignments or discussion contributions you submit, where these features are used.
Support communications. Information you provide when requesting assistance, reporting a problem, or communicating with us.
Technical and usage information. Information such as your IP address, browser type, device information, pages visited, and dates and times of activity. Some of this information is collected through cookies, server logs, or similar technologies.
Information from your organization. If an instructor, educational institution, employer, or other organization arranges your access, we may receive information needed to identify you and enroll you in the appropriate course.
Please do not submit sensitive personal information in course responses or support messages unless it is specifically requested and necessary.
2. How We Use Your Information
We use personal information to:
- Create and administer your account.
- Process purchases and provide access to digital content.
- Connect store purchases with learning-platform enrollment.
- Deliver courses, assessments, and related learning features.
- Record course participation, progress, and completion.
- Respond to questions and provide technical support.
- Review refund requests, including verifying whether purchased content has been accessed.
- Send receipts, account notices, course-related messages, and service updates.
- Maintain, troubleshoot, and improve our services.
- Detect fraud, prevent misuse, and protect our systems and users.
- Maintain business records and meet legal obligations.
3. How We Share Information
We disclose personal information in the following circumstances:
Service providers. We use third-party providers to support functions such as website hosting, payment processing, course delivery, email delivery, and technical support. These providers receive information needed to perform their services.
Instructors and sponsoring organizations. If you participate in a course associated with an instructor, educational institution, employer, or other sponsoring organization, we may share information necessary to administer that course, such as enrollment, participation, progress, assessment results, and completion status.
Legal and security purposes. We may disclose information when required by law or when reasonably necessary to respond to lawful requests, enforce our agreements, investigate fraud, or protect the rights, safety, or security of our users and business.
Business transactions. Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, subject to applicable law.
At your direction. We may share information when you request or authorize us to do so.
Sale and advertising-related sharing: [Confirm whether personal information is sold or shared for targeted or cross-context behavioral advertising. If neither occurs, insert: “We do not sell personal information or share it for targeted or cross-context behavioral advertising.” If either occurs, describe the practices and applicable opt-out methods.]
4. Cookies and Similar Technologies
Our store and learning platform use cookies and similar technologies to support functions such as account login, shopping carts, checkout, security, and user preferences.
You can manage cookies through your browser settings. Blocking certain cookies may prevent parts of the store or learning platform from functioning properly. Where required by applicable law, we obtain consent before using nonessential cookies.
5. Course Responses and Discussions
Information you submit through assignments, assessments, or course discussions may be available to instructors or course administrators. Contributions to shared discussion areas may also be visible to other participants who have access to those areas.
Avoid including personal or confidential information in shared course spaces that you do not want others to see.
6. How Long We Keep Information
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and learning records, resolve disputes, prevent fraud, and meet legal obligations.
Retention periods vary depending on the information, the purpose for which it was collected, and any applicable requirements or agreements with educational institutions or sponsoring organizations.
You may request deletion of your account at any time by emailing support[at]heliosdigital.com
7. How We Protect Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
No method of transmitting or storing information is completely secure. You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized account activity.
8. Your Choices and Privacy Rights
You may contact us to request access to, correction of, or deletion of your personal information.
Depending on where you live and which laws apply, you may have additional rights, including rights to obtain a copy of your information, restrict or object to certain uses, withdraw consent where processing is based on consent, or opt out of certain disclosures.
To submit a request, email support[at]heliosdigital.com. We may need to verify your identity before responding. Where permitted, an authorized agent may submit a request on your behalf, subject to verification of their authority.
Some information may need to be retained for legal, accounting, security, or contractual purposes. Deleting information necessary to operate your account may prevent us from continuing to provide course access.
If your information is managed on behalf of an educational institution or sponsoring organization, we may refer your request to that organization or coordinate our response with it.
Where applicable law provides a right to appeal a privacy-request decision, you may request an appeal by emailing support[at]heliosdigital.com and identifying your original request. We will not discriminate against you for exercising applicable privacy rights.
9. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact support[at]heliosdigital.com so we can investigate and take appropriate action.
10. International Users
Our services are operated from the United States. If you access our services from another country, your information may be processed in the United States and other locations where our service providers operate. Privacy laws in those locations may differ from those in your country. Where required, we use appropriate safeguards for international transfers.
11. Third-Party Websites and Services
Our services may contain links to third-party websites or use third-party services. Their handling of personal information is governed by their own privacy policies. We encourage you to review those policies before providing information.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, practices, or legal requirements. We will post the revised policy here and update its effective date. Where required by law, we will provide additional notice or obtain consent.
13. Contact Us
For privacy questions or requests, contact:
Helios Digital Learning, Inc.
231 S LaSalle Street, Suite 2100
Chicago, IL 60604
Email: support[at]heliosdigital.com