Overview

Helios Digital offers refunds for eligible purchases of digital course content under the following conditions.

Refund Eligibility

You may request a refund within 30 calendar days of your purchase, provided you have not accessed the digital content.

Once you have accessed the digital content, your purchase is no longer eligible for a refund, even if fewer than 30 days have passed since purchase. Access includes opening or viewing purchased course materials, playing course videos, downloading files, or beginning a course activity. Simply logging into your account without opening the purchased content does not count as accessing it.

Refund requests submitted more than 30 calendar days after purchase are not eligible.

How to Request a Refund

Email support[at]heliosdigital.com with:

• Your name and the email address used for the purchase.
• Your order number and purchase date.
• The name of the course or digital content purchased.

We will review your request and verify whether the content has been accessed. Approved refunds will be issued to the original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Trouble Accessing Your Purchase?

If you experience technical difficulties, please contact support[at]heliosdigital.com so we can help resolve the issue.

Your Legal Rights

This policy does not limit any refund or other rights you may have under applicable law.